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Access & Environmental Statement

    We aim to and confidently ensure that all our guests enjoy comfortable facilities, all requests are dealt with efficiently and all guests made to feel welcome throughout their visit.

    There is ample parking at the front of the hotel; assistance with luggage can be requested on arrival and is offered as a matter of course on departure. There is a portable wheel chair ramp available if required. There are two shallow steps at the main entrance porch, of 2 and 3 inches and one step of 4 and a half inches from the porch to the hall. The front door can be opened easily to double the access to nearly 4 feet wide for wheelchair users. All the doors on the ground floor to the drawing room bar and restaurants are wide enough to enable easy access. The restaurant is open for dinner from 7.00pm with last orders at 9.00pm. Sunday lunch is served from noon with last orders at 3.00pm and Monday to Saturday by appointment, parties of 6 or more. Menus can be provided in large print by prior arrangement. For non-residents the bar is open 6.30pm until 11pm Monday-Friday and 11.00am-11pm Saturday & 11.00am – 4.00pm Sundays.

    - The hall and drawing room bar on the ground floor are available for service of refreshments.

    -The height of the reception desk is suitable for wheelchair users and a chair is available.

    - Ross on Wye is approx 5 minutes by car where pay and display parking is available. There are also a number of disabled bays reserved on the main streets and a Shopmobility scheme is located in Cantilupe Road by the Library.

    - There are no buses, but local taxis can be arranged.

    - As the Glewstone Court is a Grade II listed building dating back to 1709 there is no guest lift. The Regency semi-circular staircase is 3 feet 6 inches wide and comprises of 20 shallow steps with a handrail on one side.

    - All the guest bedrooms are on the first floor, although there is a small staircase of six steps from the corridor leading to Room 1

    - Bathrooms all have baths and showers with grab handrails and non-slip mats.

    - A room service menu is provided for lunch and dinner and food is served until 9.30pm

    - Corridors are wide, well lit with good colour contrast.

    - All dogs including assistance dogs are welcomed.

    - The hotel does not have a disabled toilet as such although the ground floor toilet is easily accessed in a wheel chair and is equipped with a grab handrail.

     

    1st May 2014
    Environmental Position
    Here at Glewstone Court we try very hard to understand and reduce the impact that the running of our hotel may have on the environment and on the local economy.
    A few of the practices that we have in place are:

    1. All glass is recycled by the Envirobility Ross on Wye.

    2. Our cooking oil is recycled.

    3. Envirobility Ross on Wye take our waste paper to the wormery for composting

    4. We ensure that we turn off all unecessary lighting in the public areas of the hotel

    5. Guests are asked to ensure that they turn off lights when not needed; we use low energy bulbs where possible.

    6. Guests are asked to re-use their towels whenever possible

    7. Guests are asked to ensure that the televisions in their rooms are switched off when not in use, and not left in ‘standby’ mode

    8. All of our WCs are fitted with Hippo Water Saving devices

    9. Our food and produce is sourced from local suppliers wherever possible, the majority within a 40 mile radius. This helps us to keep our food miles to a minimum and supports our local economy.

    10. All our staff live locally to the hotel, and we use local contractors, wherever possible, for any additional maintenance work.

    11.We do not use pesticides or chemicals in our garden; we have a small vegetable patch and compost area and leave some areas uncultivated to encourage butterflies and bees.